To request maintenance or repairs, please click below to enter the tenant portal where you can fill out the online work order request. Online requests are monitored Monday-Friday 9am-5pm, except for holidays. If you do not yet have access to the tenant portal, please email us at to set up your account.Tenant Portal
To request maintenance or repairs, please click above to enter the tenant portal where you can fill out the online work order request. Online requests are monitored Monday-Friday 9am-5pm, except for holidays. If you do not yet have access to the tenant portal, please email us at to set up your account.
If your maintenance or repair request is a non-emergency, your online work request will be addressed within 24 hours. We will assign a vendor to contact you to make a repair appointment (typically within 3-5 business days). You will need to be present for the repair appointment. In the event that you are unwilling or unable to be present and Supra Property Management is required to open the property and provide oversight while vendor/contractor is there and is responsible for securing property after repairs are made, you may be charged an additional service fee. Please remember that tenants are responsible for normal minor maintenance (expenditures under $50)? such as light bulb replacements, smoke alarm batteries, HVAC filter replacements, etc. Entering maintenance/repair requests for these types of items may result in additional service charges.? Repair charges may also apply if it is determined that tenants are responsible for damage to property.
For after-hours tenant emergencies only, please call (904) 800-6575. If leaving a voice message, please be sure to give a clear description of the issue, along with your name, phone number(s), and property address. The after hours number should be an emergency contact number to alert our office of immediate danger issues such as fire, gas, immediate electrical danger, and/or water issues such as backed up plumbing, busted pipes, etc. Please make sure to also call 911, gas company, and/or utility service if applicable.
If you continue to have issues with the same item after a repair has taken place, please call our office and let us know that you had a recent repair (within the last 30 days), but there is still a problem. If you fail to report this and there is further damage, you may be responsible for the cost of the damage.